Q: There are so many choices, which model I should go?
We use the BMI index which wildly used to determine body types.
Slim: < 18.5
Average or Athletic: 18.5 – 24.9
Above Average or Athletic: 25 – 29.9
Above Average+: ≥ 30
There are three different fittings for our chairs: Slim, Medium, and Wide.
Ideal body shape for each chair:
Slim chairs: Slim, Average
Medium chairs: Slim, Average, Athletic
Wide Chairs: Average, Athletic, Above Average
| Series | Fitting | Softness Index | Weight Limit | Recom. Height | Recom. Weight | Minimum Sitting Height |
| Gamer | Slim | Medium | 240lbs (110kg) | <6″ (183cm) | <180lbs (80kg) | 16′ (41cm) |
| V6 Racer | Slim | Medium to Firm | 330lbs (150kg) | <6″ (183cm) | <200lbs (90kg) | 17′ (43cm) |
| Overdrive | Medium | Medium | 330lbs (150kg) | <6″3′(190cm) | <240lbs(110kg) | 17′ (43cm) |
| Alien/Viper | Medium | Medium | 330lbs (150kg) | <6″3′(190cm) | <240lbs(110kg) | 17′ (43cm) |
| Saturn | Medium | Firm | 330lbs (150kg) | <6″5′ (195cm) | <265lbs(120kg) | 17′ (43cm) |
| Hyper Sport | Medium | Medium to Plush | 330lbs (150kg) | <6″3′(190cm) | <285lbs(130kg) | 17′ (43cm) |
| Hyper Sport Console | Medium | Medium to Plush | 330lbs (150kg) | >5″7′ (170cm), <6″3′(190cm) | <285lbs(130kg) | 18.5′(47cm) |
| Alien XL | Wide | Medium | 395lbs (180kg) | >5″7′ (170cm) | <310lbs(140kg) | 18.5′(47cm) |
| Hyper Luxury | Wide | Medium to Plush | 395lbs (180kg) | >5″7′ (170cm) | <330lbs(150kg) | 18.5′(47cm) |
| Ultra | Wide | Plush | 440lbs (200kg) | >5″7′ (170cm) | <350lbs(160kg) | 18.5′(47cm) |
Q: I like the chairs but I don’t play PC games.
A: Our chair is designed for better seating and can be used in all seating related activities. It’s great for console gaming; desk related jobs; and even for your lounge, meeting room and office. You can sit in it, Lean back in it or even lying in it. It is just a very comfortable and supportive chair which everyone can enjoy.
Q: What is ZQRacing’s warranty policy?
A: We offer lifetime warranty for the steel frame and 2 years for the whole chair (Exclude wears & tears of fabric).
We also offer lifetime support in case of expired or non-warranty issues, which you can buy replacement parts of your chair at a fraction cost.
We stock chairs and parts in our local warehouses, services and repairs are carried out locally so you don’t have to wait for sending stuff overseas to get it fixed.
For Details, refer to Warranty Policy.
Q: When and how will my order be shipped?
A: Orders are shipped via major freighter TNT, Toll, Australia Post etc. which of them will depends on your location, normally within one to three business day after the payment is made. Special and back orders will be given estimated waiting time and normally will be shipped out once the stock become available with notice.
PO Boxes and Parcel lockers are not accepted for chair purchase, simply the box is too heavy to be handled by AusPost/Startrack.
If you using Afterpay Or Zippay, the item will be shipped right after you placed the order, even if you didn’t pay anything yet.
Typical Transit Time:
Standard Service: Metro Area: QLD, NSW, ACT: 2-5 business days; VIC: 4-7 business days; TAS, SA, WA: 6-14 business days. For NT and Regional areas, usually add 2-4 days.
Express Service: Metro Area: QLD, NSW, ACT, VIC: 1-3 business days; TAS, SA, WA: 2-7 business days. For NT and Regional areas usually add 1-3 days.
We cannot use Auspost/Startrack to deliver chairs due to over their Maximum handling Weight. So we CAN’T leave chairs at Post offices, PO Boxes or Parcel Lockers.
Q: Do I have to pay for shipping and what are the differences between shipping methods?
A: We provide free shipping service to most Australian addresses, there are multiple shipping methods you can choose from to best suit your situation. For details, please refer to Delivery information.
Q: What is ZQRacing’s refund and exchange policy?
A: Change of mind is generally Ok when you return the goods unused within 30 days of received the delivery. For details, please refer to our Terms and conditions.
Q: I have problems check-out with AfterPay, OpenPay or ZipPay.
A: It is highly recommend you to register an account with AfterPay, OpenPay or Zippay before place an order as credit approval may take up to 1-3 days.
When you place an order, in your Cart click on “proceed to checkout” and select payment method in next page.
Make sure to fill all information required and choose a shipping method (shipping method only available after all required information filled).
If you using Afterpay Or Zippay, the item will be shipped right after you placed the order, even if you didn’t pay anything yet.
If you encounter error message when check-out with your mobile device, try again on a PC.
If the website didn’t redirect at check-out, double check your browser settings and make sure it didn’t block pop-ups from zqracing.com.au. We recommend using Google Chrome if problem persists.
Q: I placed an order online but I don’t receive order confirmation nor dispatching notice, what should I do?
A: Email order confirmation with your order details and Tax Invoice will be sent automatically as soon as your order placed. Dispatching email contains Tracking information will be sent on the day of dispatch. If you didn’t receive any of them, make sure you got the correct email address and have checked “Spam” or “Junk Mail” boxes before you contact us. We are glad to help but in most cases you will find them in these places.
Q: Country of Origin?
A: Designed in Australia, made in China.
Q: How do I care for the Automotive grade Polyurethane Leather on my ZQRacing Chair?
A: ZQRacing uses a high-quality Automotive grade Vegan PU Leather that with proper care will extend the life of your chair. We recommend the regular use of a quality leather care product which will help protect the leather in tough conditions and slow aging after the first two years.
Please note that exposure to excess heat and moisture will significantly reduce the life of the leather. This could include, but is not limited to:
- Under direct sunlight
- Use in an inappropriate environment (ei outside, the beach, camping, etc)
- Use outside where the chair is exposed to the elements
- Excessive moisture (Spills, excessive sweating, steam, etc)
Q: What is the expected lifespan of ZQRacing Chairs?
A: Our chairs are designed to withstand regular use and has a average lifespan of 10,000 – 15,000 hours of usage. With proper care and use, the average expected lifespan of our chairs is 5+ years.