I picked up the Hyper Sport II chair after PAX2016 and this chair is amazing. What you can’t see from the photos, and isn’t mentioned in the description is that unlike most chairs which have a seat pad sitting on a hard layer of plastic or plywood, this seat pad is on sprung material/elastic straps, similar to high end couches making it more giving. I spent a full day sat in it last week (working from home) and stayed comfortable all day, no numb bum or dead legs. The headrest is high enough that it actually reaches my head (a first in a chair for me, I’m 6’1″/183cm tall, if you’re much taller than that though, it’s not going to be high enough for you). I did have to remove the “head cushion” though as it’s at neck height for me and messed with my posture. The adjustable arm rests swivel as well as slide back so I’m able to twist the rear ends in to support my elbows in the right location unless I recline the seat back too far (it goes all the way back.
The lumbar support cushion is a little thick for my comfort, it would be great if the cushion had layers that could be peeled off or something. But having said that. I have a bad back and even after a day sitting on this with the cushion, I wasn’t suffering, so perhaps this cushion is actually perfect and it’s just my decrepit spine that’s the problem and I just need to adjust to it (which I am doing).
There’s not a huge amount of height adjustment in the seat, I’ve got it at it’s highest point and it’s just right for me (90 degrees at the knee, for proper ergonomic adjustment) so again, taller people might find it a little short, but then, if you had it much higher, you’d have trouble finding a desk high enough.
The chair is incredibly well made, far more sturdy in construction than anything I’ve seen in places like Officeworks and Harvey Norman etc. The only flaw I could see is that I couldn’t get the plastic side panels to fit onto the sides of the back rest because the padding got in the way. This hasn’t bothered me though as I kind of like the industrial look of the metal and bolts. Now that I’ve actually used it for a while I’d say it is probably worth the rather high price point, so if you can afford to drop $500 on a chair, go for it, you won’t be disappointed.
In terms of service, there was a small hiccup in getting the chair (if you were at that PAX pickup on the Sunday night, you’ll totally understand how that could happen and I ended up with the wrong chair) and the staff were completely courteous and helpful in sorting that out, so they get a huge thumbs up from me on that front (really the only way to rate customer service is by having something go wrong and seeing how they fix it, they responded to my e-mail at 11:30 at night after spending the evening taking their stall apart I’m sure so that’s outstanding customer service).